Real Stories, Real Care

Supportive team and great work-life balance Pros A close team that is supportive and collaborative Great work life balance Flexible schedule Cons No paid holidays for fee for service type work Advice to Management Benefits for fee for service – like paid holidays or some PTO that is not the 1 week mandatory Maine leave

Flexible schedule but struggles with communication issues Pros working from home set my own schedule Cons there are often communication difficulties

Great pay and flexibility, but corporate challenges exist Pros Flexibility, high pay, autonomy in practice Cons Corporate life, many “hands in the pot” difficulty keeping front office staff

Working at LS has been enjoyable. Flexible work schedule is conducive to improved work life balance. Clinical and management leadership are very supportive and approachable. Pros Flexible schedule, supportive management and clinical leadership, good work life balance. Cons Medical benefits are ok but could be improved.

Excellent culture, very nice management, the coworkers are amazing, the techs are very savvy, the flexibility is good and we can handle the issues as a group

The work culture is extremely kind, supportive, and generous. Everyone is helpful and accommodating, which creates a positive and collaborative environment. I enjoy the flexibility of the hybrid schedule. Both direct support staff and management are readily available and responsive when assistance is needed. Pros Positive work environment Cons I honestly can’t think of anything.

I really enjoy working with my local team. I have learned that I should have worked in private practice far earlier in my career. Some members of management are more involved at a personal level than others. The office culture here is awesome. We all help each other. The hardest part is often the “new programs” that roll out. Also, the lack of paid vacation and the pay structure itself. If not for the crew I work with I would have left already. Pros Great staff at Fenton office Cons need to expand our office and install security provisions, Need to increase base rate for the high producing team mates.

Great place to work with no current downsides Pros A great place to work. Cons None at this time currently.

I highly recommend Lifestance as an employer. You can set your own schedule and work as much as you want. It is a great culture and management totally supports you. Pros your schedule is filled with as many patients as you would like Cons none that I can think of

I have enjoyed my time working at Lifestance for the past few years. As is the case working for any private practice, there are many pros and cons. I’m grateful to work for an organization that accepts insurance, as I believe that financial resources should not be determining factor in a person’s access to quality care. I’m deeply committed to my patients and feel so grateful that Lifestance is able to connect me with members of my preferred population. I never need to worry about having an adequate caseload and appreciate that Lifestance’s billing department takes primary responsibility of managing billing issues. I do however wish that my reimbursement rate was higher, as I’ve found that in certain situations, I only take home about 20% of what Lifestance charges insurance companies. Additionally, I think that as clinicians should be incentivized to expand their clinical knowledge and expertise. I was disappointed when, after having spent thousands of dollars on an EMDR certification, I was not offered any kind of reimbursement or raise. Pros Independence, Flexible scheduling, Quality Billing Department Cons Low compensation rate, Little room for career growth, No sense of community

Lifestance is a great place to work. Pros Office atmosphere, Admin support, They take care of all needs quickly. Cons Pay is on the low end but they give a lot in way of taking care of administrative needs

Supportive leadership and flexible hours in a positive environment Pros Choice of hours, good supervision, excellent and supportive leadership team Cons I have not really encountered any cons, however, before this I have worked in very miserable conditions

Opportunity for those comfortable standing on their own Pros Flexible Schedule, Supportive Clinical Leader, Relaxing work environment Cons No PTO, delayed support from admin, limited crisis support Advice to Management The team needs more consistent communication and follow through to address issues that immediately impact clients.

But ultimately this company does not reimburse well. I averaged $72 a session which was too low for me. They are also horribly disorganized and for the percentage they take, you get very little administrative support.

Supportive team, but challenging work conditions and turnover Pros Great team Helping others Customers love you Great doctors Cons Constantly being on the phones Quick turnover Work schedule sometimes No raise Advice to Management Allow the front desk to focus on patients and hire an outsource to do phone phone calls

Meaningful growth opportunities & real impact for those committed to operational discipline Pros LifeStance offers a rare opportunity to scale behavioral health access in a meaningful way. The organization has invested heavily in infrastructure, technology, and growth, which creates real momentum at my state level. From an operations standpoint, there’s strong visibility into performance through dashboards and reporting, allowing leaders to make data-driven decisions rather than relying on our instincts alone. There is also easy and respected collaboration between ops and clinical leaders at my regional level which has made it so much easier to keep moving forward with change and improvements. For leaders who are proactive, adaptable, and comfortable with ambiguity, there is significant opportunity to influence outcomes, build teams, and drive measurable improvements in access, engagement, and patient experience. Cons The pace of growth can create strain on systems, workflows, and frontline teams. Not all processes scale as quickly as the organization expands, which can lead to inconsistency across some regions and added pressure on operations leaders to bridge those gaps. Change is constant new initiatives, tools, and expectations can shift quickly, and not always with perfect clarity at rollout. Leaders need to be comfortable operating in that environment and translating direction into execution locally. Like many large healthcare organizations, there can be tension between standardization and local flexibility, which requires strong, healthy communication and alignment with department partners and leadership teams to navigate effectively. Advice to Management Maintain transparency around the “why” behind decisions.

Great mission and people, but lots of change Pros Great mission, awesome people throughout the company Cons Lots of change, can be disruptive

I’ve been here for about four years now and I have seen the support hired for medical staff come and go, in a few that have stayed for the long haul. Some can make your job incredibly harder and others can make your job much much easier and subsequently much more enjoyable.

Clinical Excellence at the core Pros At the core, LifeStance is committed to the highest quality care for clients and staff. We are rolling out new initiatives for measurement based care to show effectiveness of mental health treatment overall and to prove that our services have strong value. I enjoy being part of a company that shows it cares at the highest levels of leadership. Cons The fee for service model can be difficult for providers just starting out. There are regional differences for some policies, and reviews for one location may not be an accurate reflection across the country. There are many changes as we continue to improve our functioning, and that can be difficult for some. Advice to Management Keep seeking feedback from the biannual surveys. Engage all departments in changes before they are rolled out to ensure key steps are not missed in the workflow. Elicit feedback from front line workers before workflows are rolled out.

Love My Team Pros Strong Team Relationships, Monthly engagement Cons Rapid Growth-and need for Referrals Advice to Management My Director is always supportive, there to help us grow,

Supportive, growing organization with strong opportunities and good intentions Pros Supportive teams and strong mission-driven work. Leadership encourages collaboration and problem-solving, and I’ve had real opportunities to take ownership and grow. Flexible work options, solid resources, and a focus on quality care make it a good place to build a career. My honest take is this is a young company that grew way faster than expected and its working to catch up to its growth. It has come very far and has people in roles that actually care about delivering high quality care. Cons Like any growing organization, processes and communication can change quickly, and some initiatives roll out before everything is fully streamlined. Inconsistency in expectations and procedures has definitely led to poor experiences for some, but honestly the majority of people have a good experience. Advice to Management Continue investing in consistent communication and change management across regions. Keep prioritizing staffing support and tools that help teams work efficiently, especially during periods of growth. Maintaining transparency and continue recognizing strong performance.

Supportive environment with quick scheduling Pros At LifeStance Health I can provide psychotherapy for my clients and leave the advertisement of services, initial scheduling, billing, and insurance management to the office team. I am provided with an office, computer and technical support. LifeStance is responsive to concerns and has changed platforms and services to address needs of clinicians. My schedule is filled quickly. Cons Working with insurance copays and deductibles can be frustrating and expensive for my clients. Not a reflection of the company.

Flexible company Pros Flexibility with your schedule and good admin Cons No paid time off- salary just ok

A typical day at work includes seeing 5-7 clients/day, interacting with an excellent Practice Management Team, and meeting with my Clinical Director as needed. I’m learning hard clinical skills as well as building on my existing skill sets. The workplace culture has been welcoming and supportive every step of the way from initial onboarding to the present. Practice Managers go out of their way to reduce clinicians’ stress, allowing clinicians to focus on their core role of providing excellent mental and behavioral health care. There is currently no, “hardest part of the job.” The most enjoyable part of the day is being able to focus on my clients’ needs in a supportive culture that supports independence and flexibility. Pros Awesome culture, strong clinical and operational support, and fair compensation. Cons I have yet to experience any downsides to working at Lifestance Health.

I have found the atmosphere to be very caring and professional. The management appears to care about the employees and makes every attempt to ensure we are happy. The people I work with are great! They are patient and willing to assist if needed. I love the hybrid part of my position. I enjoy being able to work from home as needed or desired. I am able to manage my own schedule and take time off as needed without worrying. Pros caring management, hybrid positions, own control Cons some minor difficulty in getting started with caseload.

This is a good place to work, no complaints. It is a relatively independent environment for me, but they try to taper the work for the individual, so that’s good. I don’t have any concerns and if I did, I know where to get answers. Pros Autonomy Cons Can’t think of any

Improved management , ok pay but access to a huge caseload if you want it. Work as much or as little as you want/need. Flexibility for people with kids or health issues. Ongoing educational opportunities and easy/accessible support. Great incentive program. Pros Fully remote, great support and caseload. Cons pay could be better/ no sick days/holiday pay

I appreciate the flexibility to work remotely from home or in the office. Thank you for being flexible. This is a good job and I appreciate the opportunity to work here.

Been here 4 years and I still enjoy it Pros Great team and vision. Doing the best they can to help people. Cons Grew really fast and still trying to standardize some things. There’s a lot to figure out from the leadership stand point.

Job is good, but support is not always there Pros – Boss is great – Providers are great – Coworkers are generally good Cons – Little enforcement of policies – No one gets fired and rarely get scolded – Occasional lack of support

What is the best part of working at the company? Flexible Schedule No micromanagement Frequent trainings Many offices in case of a transfer Really good professional people What is the most stressful part about working at the company? Not enough safety in offices. We need camaras, panic buttons or something else What is the work environment and culture like at the company? Quiet, nice. Respectfully environment, ethical and teamwork people

Overall good company Pros Supportive leadership Flexibility Free trainings Good benefits Cons You need to have a really heavy caseload to be very well compensated. The percentage rate of return for you on sessions isn’t the greatest Advice to Management Make sure you are upfront about how they can make 80-100k a year with the caseload

Great place to work Pros Corporate marketing was a positive experience. Excellent leadership. Cons No opportunity to meet the team

-minimum 3 meetings/trainings a day -staff connections are difficult to plan around the many meetings and tasks expected for us PGMs to attend/complete -rewarding role -pay could be better for the amount of work done by us PGMs -offices are top notch -initial trainings could be better -mission and values are followed -high amount of work expected to be completed Pros Travel to each office, mileage reimbursement, co-workers, mgmt Cons Pay, Benefits, Work/Life Balance, Daily Meetings

I have just completed my first year as a remote, outpatient psychotherapist. Owning and managing my own schedule is an adjustment and liberating. I aim to see 6-7 patients per day, I feel fully supported by administrative and clinical staff. Not having paid vacation or days off can be a challenging in a fee-for-service environment. I am able to keep my caseload manageable and have a constant stream of new patients when I need to take on more cases. Pros Independence and autonomy Cons hard to form work/colleague relationships, no paid time off

I enjoy my job, the team of people I work with from my co-workers, managers Therapists and Psychiatrists, I feel very good about them all. Sometimes the calls from patients can be a little overwhelming, but it’s all in a day’s work. Also, yes, they do add extra work to you on top of the work that you were already assigned when you started, but all in all if you do the work the bonuses will come. I also like that the company promote from within and you have plenty of option and different states to relocate or choose from including working remotely after being with the company for 6months. Pros I like that it’s easy to relocate because LS is located in a lot of different cites & states

Plenty of clients Pros Each team member is very helpful and supportive. Multiple people have checked in on me to make sure I have anything I need. People are patient in explaining how to use the EHR software. Cons 35 intakes the week after orientation. I would’ve liked a more gradual build, but it’s great there are plenty of clients for each counselor.

Internship at LifeStance Pros Friendly staff, clear procedures, easy to get clients Cons Real positions require a lot of minimum hours

Fee-for-service model encourages burnout Pros Local leadership incredibly supportive. Colleagues are wonderfully helpful and supportive. You get to set your own schedule and determine your own hours. Dedicated billing team handles ALL the insurance stuff – you get paid even if insurance hasn’t coughed it up yet. Cons Read the fine print on the Clinician Advance — I thought I’d be paying it back in across 9-12 months but they took it out in 2 lump sum payments I’m still trying to recover from a year later. No PTO or holiday pay – if you don’t work, you don’t get paid. No base salary so you’re punished for client cancellations/no-shows. Have to spend multiple hours a month on mandatory training without pay.

Growing Company, Great Mission Pros Pay is fair. Work is meaningful. Mission and purpose of the company contributes positively to society – over a million individuals in the U.S. use services annually. Cons As positive as an experience it has been so far, Lifestance is a public company and, as such, is subject to quarterly earnings pressures. Advice to Management Management has a lot of continuity in it with the recent promotion of an internal candidate for CEO. Keep the management in place so the company can continue to drive towards it’s mission of creating affordable behavioral care opportunities to Americans.

Great place to work Pros Team Mission Autonomy Support PTO Cons None- it’s a great place to work Advice to Management None

Friendly and Professional Pros Relaxed and supportive staff and atmosphere Cons Limited coverage of live CEU’s. Advice to Management Help to set educational goals such as certifications.

If you get satisfaction from helping others improve their mental health & overall quality of life, join us @ LifeStance Health! It doesn’t matter if you are a doctor, or high school graduate, there’s a way you can contribute and plenty of opportunities to grow! Pros Opportunities to Grow Cons Remote work can be lonely

Great Place to Work Pros Beautiful offices Support for Clinicians (admin, CE’s, and training) Work/life Balance is highlighted There is a focus on preferred clients and the freedom to choose the right fit. Cons Sometimes the office environment can be a bit cold when it comes to feeling welcomed. Advice to Management I do not have advice at this time.

Life Stance Health has professional and friendly staff. The office environment is calm. The onboarding process is manageable. HR is helpful in assisting you with the onboarding process. Pros A flexible schedule is a plus. Cons I haven’t experienced any cons to date.