Regional Testing Director USA - Remote

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Job Summary:

The Regional Testing Director is a key driver of quality clinical care with a focus on providing access to care, patient engagement, and clinical outcomes. This position has primary clinical oversight of clinicians and psychometrists providing psychological and neuropsychological testing (PNT) and accountabilities for PNT service line in an assigned region. The secondary responsibilities of the position extend to supporting other work performed by psychologists including psychotherapy, training, and education, in collaboration with other teams whose primary functions encompass these aspects of practice. The Regional Testing Director is expected to implement procedures, policies and standards for clinicians and staff that follow clinical best practices for psychologists and that drive the success of the PNT service.

Accountabilities:

• Implement regional strategic service model in collaboration with Clinician Leadership Team and Vice President, Practice Operations

• Achieve clinical objectives and key results as defined by Executive Clinical and Vice President Operations, by monitoring test site goals and performance of clinicians and psychometrists, forecasting regional testing needs, and approving test supply purchases

• Lead clinician training, coaching, and education of best practices and clinical documentation with the Regional Testing Director’s region, or in across other regions in collaboration with other clinical leaders

  • Multidisciplinary “lunch and learn” 

    • Common therapy modalities, medication treatment, and PNT evaluations 

    • Availability of specialty services or groups 

    • Introduction of new treatment modalities and interventions 

  • Journal club  

    • Focus on top 5 diagnoses and evidence-based practice for these diagnoses 

    • Clinical pathways for top diagnoses 

    • Measurement based care 

  • Service-line specific case consultation groups 

  • Office hours for drop-in coding, documentation, clinical quality guidance 

Primary Responsibilities:

• Recruit to ensure service is staffed with qualified clinicians 

  • Review and approve clinicians offered second interviews 

  • Assess clinical competency and appropriate scope of practice based on patient demand and regional need 

• Responds to testing intake and patient escalations

• Investigates and responds to clinical integrity concerns to mitigate risks and liabilities related to care delivery (e.g., critical incidents, board complaints, patient complaints, quality of care concerns) 

• Provides monthly updates on state-specific board rules, licensing and payor requirements or changes 

  • Monitors ongoing changes to state regulations to ensure clinical compliance 

  • Ensures adherence to all HIPAA, confidentiality, and clinical safety standards in accordance with state and federal regulations. 

• Implement clinical best practices and follow federal, state, and company coding and documentation requirements  

  • Advise operational processes that follow legal guidelines, internal policies, and quality standards 

  • Monitor medical records and other documentation to ensure that they are current and within state and federal law 

  • Advise process for clinical onboarding of clinicians to promote caseload ramp, clinical best practices, and adherence to documentation policies. 

  • Advise clinical offboarding process for clinicians to ensure caseload closure, clinical best practices, and adherence to documentation policies. 

• Conduct clinician reviews and feedback to clinicians on performance to help motivate their dedication to professional goals

  • Chart review 

  • Performance review, in collaboration with Practice Group Managers 

  • Determine need for performance improvement plans when necessary. Support implementation of plans, in collaboration with Practice Operations, Human Resources, and Clinical Leadership

• Approve clinician specialties and direct the optimization of clinician caseloads and schedules, in collaboration with Practice Operations and Shared Services  

  • Clinician website bios representing accurate scope of practice based on clinician training, experience, certification, and type of work conducted at LFST 

  • Approve listed clinician scope of practice for patient matching 

  • Approve clinician caseload volume and visit types (e.g., ratio of intakes to follow ups) 

Required Skills/Abilities:

• Excellent verbal & written communication

• Exceptional team and staff level engagement

• A commitment to continuous learning and improvement based on current clinical best practices and standards of care

• Experience managing a diverse team with a track record for hiring, coaching and retaining strong talent

• Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements

• Experienced Clinician with demonstrated ability to develop the clinical practice of other clinicians

• Effective at communicating and translating complexity to a clinical audience

• Demonstrated ability to identify and mitigate clinical compliance risk

Education and Experience:

• PhD/PsyD in clinical or counseling psychology

• 5+ years clinical experience

• Experience in clinical leadership and supervision

• Active and unrestricted psychologist license

Supervisory Responsibilities:

• Provides clinical support and oversight of PNT and other work performed by psychologists and psychometrists

• Recruits, interviews, hires, and trains new staff

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

In Office and Travel Requirements:

• On-site travel to visit offices within the assigned region is encouraged quarterly 

• Additional travel to attend regional and national leadership meetings is required quarterly 

Compensation:

• Base compensation ranges from $135,000 to $175,000, based on experience, licensure, and internal parity. This role is also eligible for short-term and long-term incentive opportunities and Time Away with Pay (TAWP).

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.