At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in behavioral health.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!
ROLE OVERVIEW:
We are looking for an ambitious Medical Assistant who is passionate about playing a critical role in a company poised to innovate the healthcare services sector and reach stratospheric levels of growth and success. You should be customer centric, enjoy challenges, possess a proactive, entrepreneurial approach to getting things done.
COMPENSATION: $20 -21/hour
LOCATION: 4013 NW Expressway Suite 105, Oklahoma City, OK 73116 (may require coverage at our Edmond & Moore clinic locations as well)
DUTIES & RESPONSIBILITIES:
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
Maintain a pleasant, secure, and motivational working environment in the Practice.
Perform and record patient vitals; Document as appropriate in electronic health record
Process prior authorizations for patient medications
Support patients in setting up medications for self-administration, verifying accuracy with an attention to detail
Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)
Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy
Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc.
Ensure accuracy of patient pharmacy information in the medical record.
Interact and participate in interdisciplinary staff meetings and day-to-day functioning of clinic
Perform urine screens as ordered
Handle and prepare specimens for processing by outside laboratory service
SKILLS & EXPERIENCE:
High school or equivalent required
Completion of a Medical Assistant training program or Associates Degree in applied science field preferred
1+ year of experience as a Medical Assistant preferred
Registered (RMA) or Certified Medical Assistant (CMA) preferred
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
Ability to work independently and as a team member
Strong communication skills, both written and verbal
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Comfortable handling sensitive and confidential Information (HIPAA)
Comfortable with ambiguity and a willingness to work with a high degree of autonomy in fast paced environment and meet critical deadlines
Highly organized with strong attention to detail and accuracy
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.
Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.
Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.
Our Values:
Delivering Compassion - We care for people unconditionally and act with empathy always.
Building Relationships - We are collaborative, building enduring relationships to achieve more together.
Celebrating Difference - We respect the diversity of every individual’s lived experiences.
