Practice Group Manager New York, NY

Job Summary: 

The Practice Group Manager will be on site to provide direction, coaching, and support to team members and clinicians in their assigned offices serving as local culture carriers and an extension of operations leadership. They will monitor workflow processes, outcomes, clinician/patient satisfaction and performance measures to ensure their offices are meeting or exceeding the established clinical, operational, and financial objectives set in cooperation with leadership.  

Compensation: $80,000 - 85,000/annually, with bonus potential

Locations:

• 1501 Broadway, Suite 1505, New York, NY 10036
• 51 E. 25th Street, 5th Floor, New York, NY 10010
• 110 E. 60th Street, Suite 704, New York, NY 10065
• 122 W. 97th Street, Suites 130 & 140, NY 10025

Duties/Responsibilities: 

Operational Excellence: 

• Responsible for financial performance management of the assigned practice group, including revenue, center margin and EBITDA targets as established in partnership with Operations Director. 

• Coordinate and oversee responsibilities to ensure assigned offices operate efficiently and smoothly in accordance with LifeStance standard operating procedure; escalate and resolve facility issues.   

• Accountable for monthly performance management and report out of assigned key performance indicators, including variance reporting and action plans to meet established objectives for their assigned practice group.  

• Provide Operations Director with root causes and action plans for any identified areas of under-performance. 

• Ensure implementation of all LFST operational and clinical processes and practices in their assigned offices to drive service excellence and meet performance goals. 

• Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support and effective delivery of mental health services.  

• Partner with Operations Director to manage local referral source relationships and promote LFST in local geographies to increase patient access to care.  

• Work with Operations, Clinical and Medical Directors to accurately assess available patient capacity and clinician utilization.  

• Build a high performing team through selection, training, and performance management of office team members; be a positive culture carrier for their assigned offices and ensure all training needs of office teams are being met.  

Staff Performance and Support: 

• Directly manage performance and engagement of direct reports (Clinicians, Lead Practice Coordinator, Practice Coordinator(s), Medical Services Coordinator(s). 

• Partner with the Clinical Leadership Team, Regional Medical Director, APRN Director, and Clinical Director to ensure mental health service delivery according to LFST expectations, policies, and procedures.  

• Provide direct administrative oversight and operational support for therapists and prescribers within practice group. 

Clinician Performance and Support 

• Support in-office clinician engagement activities to promote LFST culture and improve clinician satisfaction and connection.  

• Work to support the onboarding and training of new clinician hires (particularly on office administrative processes and center specific operations); reach out to new clinician hires and assist and ensure that onboarding tasks are completed for smooth introduction.  

• Partner with Intake team to ensure efficient patient matching and timely ramp of new clinical team members.  

• Serve as Operations contact for clinician admin questions and concerns on operational support.  

• Oversee escalated patient complaints and partner with clinical/medical leadership to drive resolution.   

• Partner with Clinical Director & RMD/RAPRN to ensure clinicians have support around case consults, clinical documentation & integrity, and clinical best practices.  

• Clinician Issue-Resolution & retention: communicates weekly with Operational and Clinical Directors to flag issues related to clinician dissatisfaction. 

• Touch base regularly with strong performers to solicit feedback, mentor, engage (e.g., educate on career progression paths). 

Required Skills/Abilities:  

• Microsoft Office experience; Strong Excel skills (pivot tables, formulas, etc.).  

• Strong technical and analytical skills.  

• Excellent written and verbal communication skills and ability to handle sensitive and confidential information.  

• Highly organized with strong attention to detail and accuracy.  

Education and Experience: 

• Bachelor’s Degree with 3+ years of healthcare leadership OR 5+ years of healthcare leadership experience required.