Medical Services Coordinator Geneva, IL

Job Description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!

The Medical Services Coordinator is a point of contact between multiple parties including patients, physicians, pharmacy staff, and others.  Taking charge of day-to-day operations of the Medical Services team by working as a liaison between leadership and Medical Services staff to ensure operations are covered and completed in a timely manner. 

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

HOURLY PAY: $19.75 -$20.75 /hour 
LOCATION: The offices are located at:
Geneva: 28 N. First St.
Naperville: 900 E. Diehl Rd 

·         Assist medical staff with necessary aspects of patient care
·         Ensure timely and professional communication with medical staff and patients
·         Answer all incoming calls to the medical services department
·         Address all voicemail messages left on patient line
·         Communicate messages to medical staff via EMR messaging
·         Immediately attend to emergent issues
·         Completion of medical records- related tasks as assigned
·         Scan all hard-copy correspondence into clients EMR record
·         Prepare any prescription paperwork correspondence from medical staff for patients to pick up with proper documentation
·         Secure any release of information forms required by clients
·         Facilitate communication between patient, medical provider, and pharmacy

·         High school diploma or equivalent; medical administrative services certification preferred
·         2+ year of experience in medical administrative services
·         Ability to work independently and as a team member
·         Strong communication skills, both written and verbal
·         Strong organizational and follow through skills and attention to detail
·         Ability to multi-task
·         Proficient knowledge of medical terminology
·         Qualified candidates must be legally authorized to be employed in the United States
·         LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
·         Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.
Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.
Our Values:

Delivering Compassion - We care for people unconditionally and act with empathy always.
Building Relationships - We are collaborative, building enduring relationships to achieve more together.
Celebrating Difference - We respect the diversity of every individual’s lived experiences.

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Geneva, IL


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LifeStance Health Geneva, IL

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Additional Information

About LifeStance Health

LifeStance is a national provider of mental healthcare services focused on evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in an outpatient care setting, both in-person at its 550+ clinics nationwide and through its digital health telemedicine offering. The company employs over 6,800 psychiatrists, psychologists, psychiatric nurse practitioners, and licensed therapists throughout 33 states.

LifeStance Health is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.

Our Mission

As one of the nation’s largest providers of outpatient mental health care, LifeStance Health’s mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.

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Our Benefits

Full-time employees at LifeStance enjoy a full suite of benefits, including health insurance, dental/vision/life insurance options, 401(k) with match, and paid parental leave.

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Diversity, Equity, and Inclusion

At LifeStance, we are focused on fostering a workplace environment that ensures individuals of all backgrounds are welcomed by a culture of inclusion and respect.

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