Vice President, Practice Operations Los Angeles, CA

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

ROLE OVERVIEW:

The VP, Practice Operations is a key driver of LFST’s mission to improve patient access to high quality mental healthcare. This position will drive operational and financial effectiveness and own day-to-day responsibility for the operational performance, financial results, and service delivery in their assigned region. The VP, Practice Operations is expected to provide strategic and tactical leadership, coaching, and direction to their field leadership and clinicians of their region.

Additionally, this position identifies and develops strategic growth opportunities, monitors regional performance, and works closely with corporate and shared services teams to develop competitive strategies in alignment with LFST’s mission and values. This position has budget and financial performance accountability and is a key member of LFST’s Practice Operations leadership team.

• Build a powerhouse team motivated to deliver high quality outcomes.

• Develop, guide and coach leaders to execute strategic operating plans and goals for your region

• Identify and achieve key regional priorities, in alignment with LFST organizational priorities

• Review, analyze, and address gaps in service excellence, policies, and/or procedures; proactively identify issues and implement solutions.

• Serve as executive leader with teams to build local referral source relationships and awareness/knowledge of competition; proactively assess local strengths, weaknesses, opportunities, and threats (SWOT).

• Lead a growing, socially responsible business that strives to be the role model for mental health service delivery.

COMPENSATION: $185,000 - 215,000/annually, with annual bonus potential

RESPONSIBILITIES:

Operational Excellence

• Responsible for financial management of the assigned region, including revenue, center margin and EBITDA targets as established in partnership with Operations leadership

• Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support and effective delivery of mental health services

• Partner and collaborate with Business Development and Marketing teams to promote local awareness of LFST brand, strengthen relationships with local referral source partners, and ultimately increase local patient access to LFST services

• Accountable for monthly monitoring and report out of assigned key performance indicators, including variance reporting and action plans to meet established objectives

• Accountable for regional goals set by annual operating plan/key performance indicators identified

• Work collaboratively in partnership within LifeStance leadership to contribute to process improvements, tools, or resources to enhance the customer and patient experience

• Responsible for strategy execution of assigned geographic region; manage team leaders on initiative roll out and operational/process changes and updates

• Accountable for retention of all team members in the assigned region through regular engagement, mentoring, coaching, and performance management; provide coaching support to local teams to mitigate retention risks and promote retention

• Drive a strong culture and environment that will support and enable all team members to be successful. Foster accountability, teamwork and mutual trust and respect for all team members through mentoring and coaching activities

• Ensure adequate staffing levels and resources across all facilities and programs, managing recruitment, training, and retention strategies

• Champion company values. Lead by example, consistently demonstrating integrity, transparency, and respect for diversity in all interactions.

• Actively promote company values in decision-making, team dynamics, and external partnerships.

Staff Performance and Support

• Provide outstanding leadership for geographically dispersed team, recruit key hires, and implement training and cross training to strengthen service offerings

• Responsible for developing a high level of excellence with the administrative and operations staff of assigned geographic state

• Responsible for regularly engaging with Direct Reports and skip level teammates to solicit feedback, mentor, engage (e.g., educate on career progression path

Clinician Performance and Support

• Partner and collaborate with Clinical/Medical Leadership dyads to ensure clinical team is trained on appropriate clinical policies and best practices and has local operational support to effectively deliver care

• Accountable for clinician growth and hiring (execute hiring goal, reduce turnover, support national onboarding efforts); work with local teams to ensure patient and clinician satisfaction and high level of service excellence

• Troubleshoot and triage potential issues to identify root cause

EXPERIENCE & REQUIREMENTS:

• Bachelor’s Degree Required; Master’s Degree in Business or Healthcare Administration preferred

• Ten (10+) years of healthcare operations/management experience required

• Subject matter expertise with clinical operations and demonstrated financial performance management with previous success driving P&L performance across a geographically dispersed region

• Exceptional team and staff level engagement  

• Experience leading a diverse team with a track record for hiring, coaching, and retaining talent

• Microsoft Office Experience; Strong Excel and PowerPoint

• Highly organized with strong attention to detail and accuracy

• Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

• The role involves regular travel to facilities within the region, as well as domestic travel for leadership meetings. Candidates should be comfortable with occasional overnight stays and flexible scheduling to accommodate travel needs.

LifeStance Health is an EEO/Affirmative Action Employer and does not discriminate on the basis  of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.